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Is your data compatible with 3rd party software packages?
Oct 25, 2014

Our data is compatible with most 3rd party mapping software. We supply data formats (such as shapefiles) which are open standards in multiple industries. However, we can’t be held responsible for the quality of 3rd party products. If you think that there might be a problem, please contact u...

Do I qualify for free support services?
Oct 25, 2014

We provide free support services for 6 months from product purchase date. Support is available via telephone, online chat or email. Our free support does not include achieving compatibility with third party solutions and is not provided if your software product has been customized. In cases when ...

How do you provide support?
Oct 25, 2014

We provide support and technical services via telephone, email, remote help and live chat, Monday – Friday, 8 am - 5 pm CST. To request support services, please contact us on 1-877-870-8872 or via email or live help.

How long does it take to get a response?
Oct 25, 2014

We usually respond immediately on weekdays during business hours. If you submit an email late Friday-Sunday, the response might be delayed. Please don’t send several support emails, as it won’t speed up our response but will only delay it. It’s best to keep all the communication...

How do I install the data?
Oct 25, 2014

Please contact us as soon as possible. We will walk you through the process of loading the data.  In some cases you may be referred to your 3rd party software provider.

What file formats do you support?
Oct 25, 2014

All US Land Grid comes in a selection of Shapefile, File Geodatabase (FGDB), CDF file for GeoGraphix and Petra (Cartographic Digitizer Format), DAT file (T/R Digitizer), KML, DXF file format (Kingdom and CAD)  and other file formats. We support such applications as ArcMap, Petra, GeoGraphix,...

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